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Shipping, exchanges and returns

Shipping

Because we do not keep idle stock, orders ship within 6 days after payment is confirmed. The delivery time counts from the moment your payment is approved, and delivery time and shipping cost vary by address and the shipping option you choose.

We deliver throughout Brazil and abroad (FedEx and DHL). To see times and prices, enter your postal code (or address) in the bag or at checkout. Deliveries are made during business hours.

Please note: if the box arrives damaged or tampered with, do not accept the package and contact our Sun Bali Customer Service (SSBAC).

Store pickup

For orders with postal code 29850-000 (Ecoporanga-ES, Brazil), store pickup is free: choose "Store pickup" at checkout. Address: Rua Américo R. de Souza, 73, Centro, Ecoporanga-ES, 29850-000. Hours: Monday to Friday, 7:30 am to 4:30 pm (Brasília time).

Exchanges

  • You have 30 days to exchange, as long as you let us know within 7 days of receiving the product. You can swap for another model, size or colour.
  • The product must be in its original packaging, with all accessories and tags, seal intact and with no signs of use. Items that do not meet these conditions are not accepted and are sent back to the origin address, with shipping charged.
  • To request an exchange, write to [email protected].
  • If the exchange is due to a manufacturing defect confirmed at our distribution centre, the reshipment cost is on us.
  • You can choose the same product or another one, subject to stock. If the new item costs more, pay the difference with one of the available payment methods; if it costs less, we refund the difference to the original payment method.

Exchange shipping (retail): the first exchange on each order is on us. Wholesale: no exchanges, except for manufacturing defects, and in that case shipping is also on us.

Returns and right of withdrawal

You may request a refund within 7 days of receiving the product, for regret, withdrawal or manufacturing defect, in accordance with the Brazilian Consumer Protection Code (art. 49). The refund starts only after the product reaches our distribution centre and its condition is checked. Send your request to [email protected].

Return shipping: for returns under the right of withdrawal, the return shipping is on us.

Credit card: full or partial reversal with the card issuer, which may take up to two following statements. Pix and PayPal: refund to the same payment method used for the purchase.

If the postal service returns an order because of an invalid address, unknown recipient, moved recipient or similar, the reshipment cost is the customer’s.

Orders outside Brazil

Before sending any item back, please contact our customer service so we can agree on the best way to handle the exchange or return.

Late delivery

If your order does not arrive on the estimated date, contact SSBAC.

Contact

WhatsApp +55 27 99908-7234 · E-mail [email protected] · Monday to Friday, 7am to 5pm (Brasília time).