Frequently asked questions
How long does delivery take?
We do not keep idle stock, so orders ship within 6 days after the payment is confirmed. The delivery time starts counting once the payment is approved and, together with the shipping cost, depends on your address and the shipping option you choose. To see times and prices, enter your postal code in the bag or at checkout.
Do you ship outside Brazil?
Yes. We deliver across Brazil and worldwide, with FedEx and DHL. For international orders you can pay with PayPal or Pix.
Which payment methods do you accept?
Pix, with 5% off, and credit card, in the secure C6 Bank environment where you choose the installments when you pay. International orders can also be paid with PayPal.
How does the progressive discount work?
Buy a bikini (a Look, or a top and a bottom) and add extra pieces: cover-up, skirt, blouse, shirt, pants, shorts, dress or bodysuit. With 1 extra piece you get 10% off, with 2 extra pieces 15% and with 3 or more 20%. The discount is applied automatically in your bag and is not added to the Pix discount: the larger one applies.
How does the free gift work?
When your order reaches the minimum amount shown in the bag, you choose a gift right there. The notice "R$ X left to win a gift" shows how much is missing.
How do I choose the right size?
Every product has a "Size chart" button. You can also use "Virtual try-on" to see how the piece looks on you.
How do I exchange a piece?
You have 30 days to exchange, as long as you let us know within 7 days of receiving the product. You can exchange for another model, size or color, as long as the piece is in its original packaging, with tags, intact seal and no signs of use. Contact our customer service to arrange it.
Can I return an item and get my money back?
Yes. You can ask for a refund within 7 days after receiving the product, for regret, withdrawal or manufacturing defect, under the Brazilian Consumer Protection Code (art. 49). The refund starts once the piece reaches our distribution center and is checked. Credit cards are refunded through the card issuer, which may take up to two following statements; Pix and PayPal are refunded through the same payment method.
How do I contact customer service?
By WhatsApp +55 (27) 99908-7234 or through the contact form on the site, Monday to Friday, 7am to 5pm (Brasília time).
Do you sell wholesale?
Yes, to businesses only. See the Become a reseller page and get in touch.